Do you ship internationally?
We ship internationally, except some countries with featured sellers or it is forbidden to import airsoft.
In order to provide the best shopping experience for you, it is recommended to reach our featured sellers first.
**We do not ship to Australia, Singapore, Malaysia and People's Republic of China
Why can't I choose my country when filling the address?
In order to provide better after sale services, we do not ship to some countries with exclusive distributors and wholesaler. Please check our featured sellers before shopping.
If you cannot choose your countries when filling the address, that means we do not ship to the countries because of restrictions.
I am located in Hong Kong/ Taiwan, Can you ship by SF Express?
We can ship by SF Express if you are located in Hong Kong or Taiwan.
Please be noticed that some location may have surcharge charged by SF Express and we will not be responsible for the extra charges.
If you want to ship to SF Store, you may find the SF Store address from here , please fill in the shipping address.
When will my order ship?
The products are usually ready for shipping within 5 Business days (Weekends or holidays not included) after we received the order.
We ship every 4pm, Friday (GMT+8)if the item is in stock,
However, if there are some big promotion or new launch products, the orders may take a bit longer to process.
How are shipping rates calculated?
For international trade, we have implemented an auto calculation system for Hong Kong Speedpost (EMS) and air registered packet, The postal fee depended by the weight or dimension of each product.
For Hong Kong or Taiwan Districts, we can provide SF Express, please choose accordingly when you check out! :)
*Please be noticed that some of the products have restricted shipping methods.
Do I have tracking code for the shipment?
Yes we do. After the order is shipped, the system will send you an email with tracking code and website automatically.
If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.
Will my parcel be charged customs?
Your orders may be subject to import duties and/or taxes and any charges for custom clearance.
All of the charges must be paid by you as ARES has no control of these charges and not responsible for the ordered goods meeting local customs law and/or duties and taxes.
Custom policies are vary from country to country, please contact your local customs office for further information.
Please be noticed that no refund will be given if your orders cannot clear from customs.
What happens if my order gets stuck in customs?
ARES Eshop and our delivery partner will not handle any customs documentation and formalities, including payment of any applicable tax and duties.
Sometimes this process can take longer and orders may be held by local customs.